Frequently Asked Questions
Will the car wash tunnel remove snow, ice, bird droppings, road tar or tree sap from my car?
The tunnel wash is specifically designed and finely tuned to remove dirt and road grime from the surface of your car. It is not designed to remove ice, snow, bird droppings, road tar and tree sap. We highly recommend washing your car 1-2 times per week to prevent build up of daily grime or tree sap that can potentially damage your clear coat. Snow must be removed from your car before you enter the wash as excess snow and ice can damage our tunnel equipment and cause friction that is not healthy for your car’s finish.
How many times do we recommend washing your car per week?
The usual recommendation is 1-2 times per week to remove any daily grime or tree sap that can potentially damage your clear coat. During seasonal weather changes, the frequencies may change depending on the elements and the road conditions.
What if my car is still dirty after I have completed my wash?
Don’t worry – our Rewash Policy has you covered! If you happen to be experiencing stubborn stains, talk to one of our attendants and we’ll gladly bring you back through for another wash, free of charge!
Will my big truck fit in the car wash tunnel?
Our car wash tunnel has a height restriction of 7 feet and will not fit Ford Raptors or dually trucks. Please also remember that truck beds must be empty and clean. We are not responsible for bug shields, running boards, ski racks or bike racks.
How do I purchase a gift certificate?
Gift certificates can also be purchased in-store for any amount you choose. Gift certificates can also be purchased online in predetermined amounts of $25, $50, $75 or $100 and will be mailed directly to you or pick up at the car wash can be arranged.
How do I purchase an Unlimited Platinum Plus Wash Club Membership?
An Unlimited Platinum Plus Wash Club Membership can be purchased online or you can visit our storefront and one of our staff will be glad to assist you with this.
Can a Unlimited Wash Club Membership be suspended for a short period of time or vacations?
Yes, Unlimited Wash Club Memberships can be suspended for up to 3 months. Please visit our office and we will suspend your membership for up to 3 months.
Can I Unlimited Wash Club Membership be transferred to another car?
Yes, you can transfer your Unlimited Wash Club Membership to another car, but the card payer must sign an authorized payment form due to privacy issues. You cannot just transfer your license plate without authorization.
Can I share my Unlimited Wash Club Membership with a family member?
Unlimited Wash Club Memberships are for one license plate and one member only. You may purchase additional Platinum Plus memberships for family members or second vehicles. Makes a great gift!
How do I renew my Unlimited Wash Club Membership?
No, problem, Unlimited Wash Club Memberships are purchased with your credit card and placed on automatic renewal each month.
What if I want to cancel my Unlimited Wash Club Membership?
Unlimited Wash Club Memberships can be cancelled at any time with 3 days’ notice prior to the next payment.
Is Express Auto Wash open on statutory holidays?
Our facilities are open 24 hours, 363.5 days a year. We are fully closed on Christmas day and open with reduced hours on New Year’s Day. Please also note, that on occasion, the car wash may close to perform scheduled and unscheduled maintenance during operating hours.
What types of items are Express Auto Wash not responsible for when you enter the car wash tunnel?
As per numerous signs on the property, Express Auto Wash is not responsible for rear windshield wipers, antennas or side mirrors, vehicle badging or emblems, wheel covers or center caps, moonroofs or sunroofs, glass or bug shields, loose or broken parts, vehicle molding, body damage or scratches, non-factory installed items. If you experience issues with any of these items after a car wash, please speak to your auto wash attendant.
Will the car wash tunnel remove snow, ice, bird droppings, road tar or tree sap from my car?
The tunnel wash is specifically designed and finely tuned to remove dirt and road grime from the surface of your car. It is not designed to remove ice, snow, bird droppings, road tar and tree sap. We highly recommend washing your car 1-2 times per week to prevent build up of daily grime or tree sap that can potentially damage your clear coat. Snow must be removed from your car before you enter the wash as excess snow and ice can damage our tunnel equipment and cause friction that is not healthy for your car’s finish.
How many times do we recommend washing your car per week?
The usual recommendation is 1-2 times per week to remove any daily grime or tree sap that can potentially damage your clear coat. During seasonal weather changes, the frequencies may change depending on the elements and the road conditions.
What if my car is still dirty after I have completed my wash?
Don’t worry – our Rewash Policy has you covered! If you happen to be experiencing stubborn stains, talk to one of our attendants and we’ll gladly bring you back through for another wash, free of charge!
Will my big truck fit in the car wash tunnel?
Our car wash tunnel has a height restriction of 7 feet and will not fit Ford Raptors or dually trucks. Please also remember that truck beds must be empty and clean. We are not responsible for bug shields, running boards, ski racks or bike racks.
How do I purchase a gift certificate?
Gift certificates can also be purchased in-store for any amount you choose. Gift certificates can also be purchased online in predetermined amounts of $25, $50, $75 or $100 and will be mailed directly to you or pick up at the car wash can be arranged.
How do I purchase an Unlimited Wash Club Membership?
Unlimited Wash Club Memberships can be purchased online or you can visit our storefront and one of our staff will be glad to assist you with this.
Can a Unlimited Wash Club Membership be suspended for a short period of time or vacations?
Yes, Unlimited Wash Club Memberships can be suspended for up to 3 months. Please visit our office and we will suspend your membership for up to 3 months.
Can I Unlimited Wash Club Membership be transferred to another car?
Yes, you can transfer your Unlimited Wash Club Membership to another car, but the card payer must sign an authorized payment form due to privacy issues. You cannot just transfer your license plate without per-authorization.
Can I share my Unlimited Wash Club Membership with a family member?
Unlimited Wash Club Memberships are for one license plate and one member only. However, if you hold a Platinum Wash Club membership, you may purchase additional Family Plan memberships for family members or second vehicles for a 20% reduced rate. The family member or second vehicle must reside in the same household address.
How do I renew my Unlimited Wash Club Membership?
No, problem, Unlimited Wash Club Memberships are purchased with your credit card and placed on automatic renewal each month.
What if I want to cancel my Unlimited Wash Club Membership?
Unlimited Wash Club Memberships can be cancelled at any time with 3 days’ notice prior to the next payment.
Is Express Auto Wash open on statutory holidays?
Our facilities are open 24 hours, 363.5 days a year. We are fully closed on Christmas day and open with reduced hours on New Year’s Day. Please also note, that on occasion, the car wash may close to perform scheduled and unscheduled maintenance during operating hours.
What types of items are Express Auto Wash not responsible for when you enter the car wash tunnel?
As per numerous signs on the property, Express Auto Wash is not responsible for rear windshield wipers, antennas or side mirrors, vehicle badging or emblems, wheel covers or center caps, moonroofs or sunroofs, glass or bug shields, loose or broken parts, vehicle molding, body damage or scratches, non-factory installed items. If you experience issues with any of these items after a car wash, please speak to your auto wash attendant.
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