Privacy Policy

Express Auto Wash PRivacy Policy Guidelines and TermS

 

Privacy Policy

Effective date: January 1, 2025

Who we are

Express Auto Wash (“us”, “we”, or “our”) operates Express Auto Wash locations and the https://www.expressautowash.ca website (the “Service”, “Services”).

Express Auto Wash is committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, the following Ten Privacy Principles govern our actions as they relate to the collection, use and disclosure of Personal Information. These principles have been built from values set by the Office of the Privacy Commissioner of Canada for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Principle 1 – Accountability
Principle 2 – Identifying Purposes
Principle 3 – Consent
Principle 4 – Limiting Collection
Principle 5 – Limiting Use, Disclosure and Retention
Principle 6 – Accuracy
Principle 7 – Safeguarding Personal Information
Principle 8 – Openness
Principle 9 – Customer Access
Principle 10 – Handling Complaints and Suggestion

Principle 1 – Accountability

Express Auto Wash is responsible for maintaining and protecting the Personal Information under its control. Express Auto Wash has designated an individual with senior management support who is accountable for compliance with the Ten Privacy Principles.

Regular assessment of our operational processes will incorporate our privacy management program to ensure that any concerns are addressed in a timely manner.

Principle 2 – Identifying Purposes

The purposes for which Personal Information is collected will be identified before or at the time the information is collected.

We collect several different types of information for various purposes to provide you with the services you have requested, to offer you additional products and services we believe you might be interested in, and to improve our service to you.

Providing us with your Personal Information is always your choice.

The types of Personal Information we may ask for typically includes your name, address, telephone number, and e-mail address. To properly identify you to the property you leave with our services, we may ask for you to show government issued photo ID (such as Driver’s License, Photo BC Services Card, or Passport). For an extra layer of security to identify you to the property you leave with our services, we may suggest, ask for, and collect you for your government issued photo ID number; however, this information is optional and voluntarily provided to us.

What personal data we collect and why we collect it

When you visit the Express Auto Wash website, Personal Information is not collected unless you choose to provide it voluntarily.

We may collect usage information on how our service is accessed and used. This usage data may include information such as your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our service.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Cookies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our services.

Examples of Cookies we use:

      • We may use Session Cookies to operate our services,
      • We use Preference Cookies to remember your preferences and various settings,
      • We use security cookies for security purposes

You are welcome to browse the websites at any time anonymously and privately without revealing any personal information about yourself. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Your information, including Personal Data, may be transferred to — and maintained on computers or servers located outside of Canada where the data protection laws may differ.

Your information, including Personal Data is stored on our web servers on Amazon Web Services (AWS) in their Oregon Data Center. We transfer the data, including Personal Data, to Canada and process it here.

Our website and database is fully encrypted via SSL encryption.

If you are located outside of Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it here.

Express Auto Wash will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place for the security of your data and other personal information.

Principle 3 – Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law.

Your provision of Personal Information to us means that:

      • You agree and consent that we may collect, use and disclose your Personal Information in accordance with this policy and
      • You or your representatives are authorized to provide us with your Personal Information.

If you do not agree with these terms, you and your representatives are requested not to provide any Personal Information to Express Auto Wash. Certain services can only be offered if you provide Personal Information to Express Auto Wash and consequently, if you and your representatives choose not to provide us with any required Personal Information, we may not be able to offer you certain services.

Principle 4 – Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by Express Auto Wash.

We use your Personal Information to communicate with you, effectively provide the services you have requested and safeguard property you leave with our service. We may also send you information about other products and services in which we believe you may be interested. In the event of collection of past due accounts, we may provide your information to a third-party collections agency.

If for any reason your information is required to fulfill a different purpose, we will obtain your consent before we proceed.

Principle 5 – Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law.

In the course of daily operations, access to private, sensitive and confidential information is restricted to authorized employees who have a legitimate business purpose and reason for accessing it. For example, when you call us, our designated employees will access your information to verify who you are and to assist you in fulfilling your requests.

As a condition of their employment and their independent contractor agreement respectively, all employees and independent contractors of Express Auto Wash are informed about the importance of privacy and are required to abide by the privacy standards we have established.

Unauthorized access to and/or disclosure of customer information by an employee of Express Auto Wash is strictly prohibited. All employees and independent contractors are always expected to maintain the confidentiality of customer information and failing to do so will result in appropriate disciplinary measures, which may include dismissal.

The type of information we are legally required to disclose may relate to criminal investigations. In some instances, such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities that are making the request have legitimate grounds to do so.

Personal information will only be retained for the period of time required to fulfill the purpose for which it was collected or as required by law.

Principle 6 – Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

To ensure the security of your property left with our service it is important that your Personal Information is accurate and complete. When we initially collect your Personal Information, we require verification of your identity by form of government issued Photo ID. We encourage you to update your Personal Information kept on file with us once any changes occurs.

Principle 7 – Safeguarding Personal Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information.

Customer Files
Electronic customer files are kept in a secured environment with restricted access. Paper-based files are stored in locked filing cabinets with restricted access.

Online Security
The security of your data is important to us, we strive to use the most current commercially acceptable means to protect your Personal Data.

Your data is submitted via our Reservation system is sent to our software provider Sitelink which manages our storage facilities.

To safeguard against unauthorized access to your accounts, you may be required to “sign-on” using a user id and a password to certain secured areas of the Express Auto Wash website.

Both user id and password are encrypted when sent over the Internet. If you are unable to provide the correct password, you will not be able to access these sections.

When you call our customer service centre you will be required to verify your identity by providing some personally identifying information.

Principle 8 – Openness

Express Auto Wash will make information available to our customers concerning the policies and practices that apply to the management of their Personal Information.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes.

Principle 9 – Customer Access

Upon request, a customer shall be informed of the existence, use and disclosure of their Personal Information, and shall be given access to it. Customers may verify the accuracy and completeness of their Personal Information, and may request that it be amended, if appropriate.

Accessing Your Information
For privacy-related matters, you may access and verify any of your information by calling our customer service centre at (778) 357 0700.

Amending Your Information
To help us keep your Personal Information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.

To Make a Change
To make a change to the personal contact information contained in your file, simply notify NationWide either in writing or by email at hello@expressautowash.ca from the email address we have on account for you.

Alternatively, you may make changes in person at our office by providing some personally identifying information.

Principle 10 – Handling Customer Complaints and Suggestions

Customers may direct any questions or enquiries with respect to the privacy principles outlined above or about our practices by contacting:

Express Auto Wash Solutions Privacy Officer
Address: Suite 808 – 609 Granville Street Vancouver, BC V7Y 1G5
Phone: (604) 684 5742
Fax: (604) 684 5748 / +1 (866) 688 5750
Email: operations@expressautowash.ca

Before Express Auto Wash is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavour to respond within an appropriate timeframe.

If you have questions or concerns regarding our organization’s privacy policy and practices, you should first contact Express Auto Wash directly.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Text Messaging / SMS Services Privacy Policy

 

Effective: January 29, 2025

 

About Us

 

“We”, “us” or “our” means Express Auto Wash, with its principal place of business located at 609 Granville St Unit 808 Vancouver BC CA.

 

About This Privacy Policy

 

Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.

 

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at hello@exprressauotwash.ca.

 

What Personal Information We Collect and How We Collect It?

 

We collect personal information that you provide directly to us:

 

Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.

 

Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.

 

Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.

 

How We Use Your Personal Information?

 

We use the personal information we collect for the following reasons:

 

  • To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.

  • To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.

  • To provide you with information about the Services that you request from us or which we feel may interest you.

  • To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.

  • To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.

  • To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.

  • To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

 

How We Share Your Personal Information?

 

We may share your personal information in the following ways:

 

  • With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.

  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

 

We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal data if we have a good-faith belief that such sharing is required under applicable legal obligations.

 

Your Marketing Choices

 

When you sign up for a promotion like a sweepstakes, or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.

 

We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.

 

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: hello@exprressauotwash.ca.

 

Retention of Your Data and Deletion

 

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

 

When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).

 

The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.

 

International Transfers

 

We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.

 

Changes to This Privacy Policy

 

From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. Please come back and check this page from time to time for the latest information on our privacy practices.

 

Contact Us

 

If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:

 

Express Auto Wash

609 Granville St Unit 808 Vancouver Bc CA v6b 1e3

hello@exprressauotwash.ca

 

Contact Us